Colourwing Vacation | Your Trusted Travel Partner

Cancellation & Refund Policy

Cancellation requests must be submitted in writing via email or official communication.
Cancellation charges will be applicable as per airline, hotel, cruise, transport, and other service provider policies.
During peak season, festive periods, long weekends, honeymoon offers, or promotional bookings, certain services may be completely non-refundable.
Visa fees, insurance charges, service charges, and convenience fees are non-refundable under any circumstances.
Refund processing may take approximately 15–45 working days depending upon the respective supplier and banking procedures.
No refund shall be provided for unused services, missed tours, no-shows, or early departures from the trip.

All travelers must carry a passport valid for at least 6 months from the date of travel.
It is the traveler's responsibility to ensure possession of valid travel documents, visas, permits, and identification.
Visa approval or rejection is solely at the discretion of the respective embassy or consulate.
The company shall not be held responsible for visa rejection, delays, insufficient documentation, or immigration clearance issues.
Any financial loss arising due to visa refusal or delayed approvals shall be borne entirely by the traveler.

Airfare is dynamic and subject to change until the ticket is issued.
Flight schedules, baggage allowance, seat assignments, and airline services are governed entirely by airline regulations.
The company is not responsible for flight delays, cancellations, schedule changes, missed connections, or operational disruptions caused by airlines.
Any additional expenses arising due to airline changes or delays shall be payable directly by the traveler.

Standard hotel check-in and check-out timings apply as per hotel regulations.
Early check-in and late check-out are subject to availability and may incur additional charges.
Hotel star ratings and facilities may vary according to destination standards and local tourism regulations.
In case the mentioned hotel becomes unavailable, a similar category hotel will be arranged.
Hotel management reserves the right to deny accommodation in case of inappropriate behavior or non-compliance with hotel rules.

All sightseeing tours and transfers operate as per local weather conditions, traffic regulations, and operational timings.
Certain attractions may remain closed due to maintenance, public holidays, weather conditions, or government restrictions without prior notice.
No refund will be provided for missed sightseeing or unused services due to late arrivals, personal reasons, illness, or adverse weather conditions.
Shared transfers and tours shall operate according to fixed schedules determined by local operators.